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Klindwort - Medical GmbH | Bad Schwartau General Terms and Conditions
These general terms and conditions of business are an integral part of all offers and contracts for the supply of goods by us. Deviating agreements and terms and conditions are only binding for us if they have been accepted by us in writing. We reserve unrestricted property rights and copyrights to our cost estimates, drawings and documents issued by us. The passing on to third parties requires our written consent.
The supplier's offers are subject to change and non-binding. The documents enclosed with an offer are only approximately authoritative and are not deemed to be assured. Only those properties which are expressly marked as such are warranted within the meaning of Section 459 (2) of the German Civil Code (BGB). A reference to standards shall in principle only constitute a more detailed definition of the goods. In general, our offers are valid for 2 weeks. Unforeseen price increases of our suppliers will be passed on to the client. The discounts granted remain unconsidered. We reserve the right to make a moderate correction to our conditions in the event of unforeseeable cost increases for which we are not responsible. Otherwise, the current price list shall apply. All agreements, in particular those with our sales representatives, shall only become binding after written confirmation by us. The contract shall be deemed to have been concluded if the order confirmation is issued within 28 days or if delivery is made within the same period. Our prices are always quoted ex place of dispatch. For additional costs, please refer to Article 3: Terms of Delivery. All prices quoted by us are in principle exclusive of statutory value added tax. We reserve the right to pass on official requirements and the resulting costs to the customer.
Returns will only be accepted by prior arrangement. We reserve the right to charge a handling fee of 10% of the value of the goods in the event of incorrect orders by the customer. If the goods are ordered on the instructions of the customer, a return is generally not possible. As a gesture of goodwill, we may take the goods on consignment. If the goods are sold to a new customer, a handling fee of 10 % of the value of the goods obtained shall be charged. Otherwise, the goods are to be taken back. In such a case, freight or transport costs shall be borne by the customer. Sterile goods and medicines are excluded from exchange.
Delivery deadlines shall only be deemed to have been promised if they have been confirmed by us in writing. Compliance with delivery deadlines shall in any case be conditional upon the customer providing all documents, releases of plans and official approvals required for the fulfilment of this order in good time. A further prerequisite for punctual delivery is the consideration of the expected delivery times of our suppliers. In the event of events outside the sphere of operations, such as force majeure, riots, war and labour disputes, there shall be no delay in delivery. The customer shall grant the supplier a reasonable period of time to fulfil the order after normal production conditions have been restored. The same applies if these events affect our suppliers. Claims for damages due to delayed delivery shall be limited exclusively to cases of wilful or grossly negligent delay. The goods shall be shipped in all cases at the risk and expense of the buyer. This also applies if carriage paid delivery has been agreed and the installation has been undertaken by us. Klindwort Medical GmbH is entitled to make partial deliveries.
The buyer must inspect the goods immediately after receipt. If the customer is a registered trader, the contract shall be deemed to have been fulfilled unless notice of incorrect deliveries, shortages or other defects has been given within 5 working days of receipt. Non-merchants must give notice of wrong deliveries, missing quantities or other defects within 14 days after receipt of goods and invoice. For all articles delivered by us, we assume the guarantee in accordance with the manufacturer's product liability.
The object of purchase remains our property until all claims have been settled. The retention of title shall also apply to all claims which the buyer subsequently acquires in connection with the object of purchase due to repairs or spare parts deliveries as well as other services.
If the buyer is a legal entity under public law, a special fund under public law or a merchant for whom the contract is part of the operation of his commercial business, the retention of title shall also apply to claims which the seller has against the buyer from his current business relations. In the case of payment by bill of exchange or cheque, the reservation of title shall remain in force until they have been honoured. In the event of default of payment by the buyer, the buyer shall be obliged to surrender the goods subject to retention of title. If there are serious doubts about the creditworthiness of the buyer, we are entitled to withdraw from the contract. This shall also apply if fulfilment of the contract is not effected by concurrent performance or provision of security. To buyers not known to us, delivery shall generally be made against advance payment or cash on delivery.
Invoices are payable within 14 days net without any deductions. Please refer to your invoice for your personal terms of payment. Payment is deemed to have been made on the date on which the money is received or credited to our bank account. Credit notes are to be discounted if the invoices on which they are based are paid with a discount. Repair and prescription services are to be paid net without deduction. For payments made after 15 days, we charge interest at the usual bank rate.
If the buyer is a registered trader, the sole place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship shall be the court responsible for the seller's registered office. The law of the Federal Republic of Germany shall apply.
The Buyer is hereby informed that personal data are stored for the purposes of the business relationship entered into and are thus used or transmitted in a legally permissible manner.
The invalidity of individual terms and conditions shall not affect the validity of the remaining provisions.
- Status: October 2017 -
In accordance with the requirements of the DSGVO (EU General Data Protection Regulation)The protection of personal data of users and customers has the highest priority for us, Klindwort Medical GmbH. Our data protection policy is in accordance with the applicable legal provisions of the German Federal Data Protection Act (BDSG) and the EU General Data Protection Regulation (DSGVO). This privacy policy informs users about the nature, scope and purpose of the collection and use of personal data on this website by the responsible provider, Klindwort Medical GmbH.
The responsible party within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection provisions is:Klindwort-Medical GmbHKnickrehm 123611 Bad SchwartauGermanyPhone: 0451 - 29 09 594Fax: 0451 - 29 09 596E-mail: datenschutz@klindwort.deWebsite: www.klindwort.de (website switch to www.klindwort-medical.de)www.klindwort-medical.deManaging directors:Kay W. Klindwort, Marco GraupnerVAT ID No.DE 172611245Tax ID No. 22 297 040 61IK.-. Nr. 590101683Supervisory authorityLand Office for Social Services Schleswig - HolsteinAccreditation authorityChamber of Industry and CommerceFackenburger Allee 223547 LübeckRegistration in the Commercial Register Bad SchwartauCommercial Register Bad Schwartau HRB 1194
The data protection officer of the responsible party is:Frank-H. Rix ManagementsystemeFax: 0431 570 37 52E-mail: info@rix-datenschutz.deIf you wish to assert your legal rights or have any questions or suggestions regarding data protection, please contact datenschutz@klindwort.de or our company data protection officer named above.
Personal data means any information relating to an identified or identifiable natural person, i.e. data subject. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, a number, location data or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Please note that some of this data may relate to your health, i.e. special data within the meaning of Article 9 (I) DGSVO. Therefore, we would like to inform you that this is partly a release from the pharmacist's duty of confidentiality. You therefore hereby consent to your data, which includes health data, being stored, processed and also passed on to third parties as described below in the context of fulfilling the services you have requested. As a matter of principle, we process personal data of our users and customers only insofar as this is necessary for the provision of a functional website as well as our contents and services. The processing of personal data of our users is regularly only carried out with the consent of the user. An exception applies in those cases where obtaining prior consent is not possible for factual reasons and the processing of the data is permitted by legal regulations.
In so far as we obtain the consent of the data subject for processing operations involving personal data, Article 6(1)(a) of the EU General Data Protection Regulation (GDPR) serves as the legal basis. When processing personal data that is necessary for the performance of a contract to which the data subject is a party, Art. 6 (1) (b) DSGVO serves as the legal basis. This also applies to processing operations that are necessary for the performance of pre-contractual measures. Insofar as the processing of personal data is necessary for the fulfilment of a legal obligation to which our company is subject, Art. 6 (1) c DSGVO serves as the legal basis. In the event that vital interests of the data subject or another natural person make processing of personal data necessary, Art. 6 (1) (d) DSGVO serves as the legal basis. If the processing is necessary to protect a legitimate interest of our company or a third party and the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 (1) lit. f DSGVO serves as the legal basis for the processing.
The personal data of the data subject will be deleted or blocked as soon as the purpose of the storage no longer applies. Storage may also take place if this has been provided for by the European or national legislator in Union regulations, laws or other provisions to which the controller is subject. Data will also be blocked or deleted if a storage period prescribed by the aforementioned standards expires, unless there is a necessity for the continued storage of the data for the conclusion or fulfilment of a contract.
Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer or mobile device and stores it in a log file. This involves the following, general information:
This data is also stored in the server log files of our system. This data is not stored together with other personal data of the user.
The legal basis for the temporary storage of the data and the log files is Art. 6 para. 1 lit. f DSGVO.
This general information is anonymised, i.e. it is not stored together with any personal data that may be held by Klindwort Medical and is not merged with such data. The storage in server log files only takes place in order to ensure the functionality of the website. In addition, we use the data for statistical purposes and to optimise our web presence as well as to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context. Furthermore, this data is not passed on to third parties for other commercial or non-commercial purposes.The temporary storage of the IP address by the system is necessary to enable the website to be delivered to the user's computer. For this purpose, the user's IP address must remain stored for the duration of the session.These purposes also constitute our legitimate interest in data processing pursuant to Art. 6 para. 1 lit. f DSGVO.
The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended.In the case of the storage of data in log files, this is the case after seven days at the latest. Storage beyond this period is possible. In this case, the IP addresses of the users are deleted or alienated, so that an assignment of the calling client is no longer possible.
The collection of data for the provision of the website and the storage of the data in server log files is absolutely necessary for the operation of the website. Consequently, there is no possibility for the user to object
Our website uses so-called cookies. Cookies are simple text files (not programmes) that are stored in the internet browser or by the internet browser on the user's computer system. Therefore, they do not pose any danger to the computer. Moreover, they do not contain any personal data, so that the protection of privacy is also guaranteed. When a user, i.e. you, accesses a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic (alphanumeric) character string that enables the browser to be uniquely identified when the website is called up again. Cookies are either stored in your RAM for a short period of time and deleted again as soon as you close your browser ("sessional cookies") or stored in your storage medium for a longer period of time ("permanent cookies"). We use cookies to design our website to meet your needs and to make it easier for you to use our services. Some elements of our website require that the calling browser can be identified even after a page change, as otherwise some functions of our website cannot be offered. The following data, for example, is stored and transmitted in the cookies:
We also use cookies on our website where appropriate, which enable an analysis of the user's surfing behaviour. The analysis cookies are used for the purpose of improving the quality of our website and its content. Through the analysis cookies, we learn how the website is used and can thus constantly optimise our offer.In these purposes also lies our legitimate interest in the processing of personal data pursuant to Art. 6 para. 1 lit. f DSGVO.In this way, for example, the following data can be transmitted:
The user data collected in this way is pseudonymised by technical precautions. Therefore, it is not possible to assign the data to the calling user. The data is not stored together with other personal data of the users.When calling up our website, users are informed by an info banner about the use of cookies for analysis purposes and are referred to this data protection declaration.
The legal basis for the processing of personal data using cookies is Art. 6 (1) lit. f DSGVO.
Cookies are stored on the user's computer and transmitted by it to our site. Therefore, you as a user also have full control over the use of cookies. The lifetime of cookies is between the time of the user's stay (sessional cookies) to a maximum of 1 year (permanent cookies). By changing the settings in your internet browser, you can deactivate or restrict the transfer of cookies. Cookies that have already been stored can be deleted at any time. This can also be done automatically.INFO: If cookies are deactivated for our website, it may no longer be possible to use all the functions of the website to their full extent. We are happy to provide the following examples of how to deactivate cookies in the most common browsers (without guarantee):
The transmission of Flash cookies cannot be prevented via the browser settings, but by changing the setting of the Flash Player.
The operating company of the Google Analytics component is Google Inc. The purpose is to analyse the flow of visitors to our website. Google uses the data and information obtained to evaluate the use of our website, among other things, in order to compile online reports for us. Google Analytics sets a cookie in your browser. The cookie enables Google to analyse the use of our website. Each time you call up a website on which a Google Analytics component has been integrated, the internet browser is automatically prompted to transmit data to Google. No personal data is transmitted to Google in the process. The IP address we collect is only forwarded to Google after it has been anonymised.
It is possible to object to the collection and processing of this data by Google. To do this, you must install a browser add-on at the link: https://tools.google.com/dlpage/gaoptout?hl=dedownload and install. You can find further information, Google's applicable data protection provisions and more detailed explanations of Google Analytics at the following links:
To ensure anonymised collection of IP addresses, Google Analytics has been extended by the code "gat._anonymizeIp();" so that IP addresses are only processed in abbreviated form to exclude direct personal reference.
The company operating the Google AdWords services is Google Inc. If you access our website via a Google ad, Google will place a so-called conversion cookie on your browser. A conversion cookie loses its validity after thirty days and is not used for identification purposes. If the cookie has not yet expired, the conversion cookie is used to track whether certain sub-pages, for example the shopping basket of an online shop system, have been called up on our website. The conversion cookie enables both us and Google to track whether our visitors have reached our website via an AdWords ad and generated sales. The data and information collected through the use of the conversion cookie are therefore used to determine the success or failure of the respective AdWords ad and to optimise our AdWords ads for the future. Neither we nor other Google AdWords advertisers receive information from Google that could be used to identify our website visitors. No personal data is transmitted to Google. The IP address we collect is only forwarded to Google after it has been anonymised.
You have the option to object to interest-based advertising by Google. To do this, you must call up the link https://support.google.com/ads/answer/2662922?hl=de and make the desired settings there. Further information and Google's applicable privacy policy can be found at https://www.google.de/intl/de/policies/privacy/.
In addition to the purely informational use of our website, we offer various other services that you can use if you are interested. For this purpose, you may have to provide further personal data, which we use to provide the respective service and to which the data processing principles stated in this privacy policy apply. In some cases, we use external service providers to process your data. These have been carefully selected and commissioned by us, are bound by our instructions and are regularly checked.
We process the data that you voluntarily provide to us in the application process and store it if necessary. This includes your first and last name, date of birth, address, telephone and mobile numbers, e-mail addresses and other personal data resulting from your application documents. After the application process has been completed and you have been rejected, your data will be deleted immediately. Your data will not be passed on to third parties.
On our website, on Facebook and in our quarterly HygieneTipp (print and digital version), we offer you the opportunity to participate in our online and offline competitions. The responsible party pursuant to Art. 4 (7) of the EU General Data Protection Regulation (DS-GVO) is Klindwort Medical GmbH, Knickrehm 1, 23611 Bad Schwartau, gewinnspiel@klindwort.de (see imprint).By participating in the competition (offline/online), you agree to your personal data (surname, first name, address, e-mail address, telephone number and, if applicable, age) being processed and stored for the purpose of conducting the competition. The winners will be published on request (print and digital version). The participant data will only be used for the implementation of this competition and will be destroyed afterwards. The data of the winners will be forwarded to partner companies, if necessary, solely for the purpose of sending the prizes. We delete the data accruing in this context after the storage is no longer necessary or, in the case of statutory retention obligations, we restrict the processing. The deletion of stored personal data also takes place if you revoke your consent to the processing in the context of the prize draw implementation or if their storage is inadmissible for other legal reasons.
Integration of Google Maps We use Google Maps to visually display geographical information. This enables us to display interactive maps directly on the website (e.g. in the emergency service search function), thus making it more convenient for you to use. When you visit the website, Google receives the information that you have called up the corresponding sub-page of our website. In addition, your data is transmitted by means of cookies. This takes place regardless of whether Google provides a user account via which you are logged in or whether no user account exists. If you are logged in to Google, your data will be directly assigned to your account. If you do not wish your data to be associated with your Google profile, you must log out before using this function. You can find more information about data processing by Google here: https://policies.google.com/privacy?hl=de. You can change the settings in the Data Protection Centre. By using our service, you consent to the collection, processing and use of automatically collected data by Google Inc, its agents and third parties. The terms of use of Google Maps can be found here: https://www.google.com/intl/de_de/help/terms_maps.html.
On our website, it is possible to contact us via the e-mail address provided. In this case, the user's personal data transmitted with the e-mail will be stored. In this context, the data is not passed on to third parties. The data is used exclusively for the processing of the conversation, which enables simple electronic contact for you as a user.We use the data you provide for the processing of the contract and your enquiries. After complete processing of the contract or deletion of your customer account, your data will be blocked for further use and deleted after expiry of the retention periods under tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we will inform you. Deletion of your customer account is possible at any time and can be done either by sending a message to datenschutz@klindwort.de or in person at Klindwort Medical.
If we receive your e-mail address from you and you have not objected to this, we reserve the right to regularly send you offers by e-mail on similar products from our range that you have already purchased from us. You can object to this use of your e-mail address at any time by sending a message to datenschutz@klindwort.de or via a link provided for this purpose in the advertising e-mail.
The legal basis for the processing of data is Art. 6 para. 1 lit. a DSGVO if the user has given his/her consent.The legal basis for the processing of data transmitted in the course of sending an e-mail is Art. 6 para. 1 lit. f DSGVO. If the e-mail contact is aimed at the conclusion of a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. b DSGVO.
The processing of the personal data provided by the user serves us solely to process the contact, the order or reservation of the articles/orders requested by the user and the opening of a customer account. In the case of contact by e-mail, this also constitutes the necessary legitimate interest in processing the data. The other personal data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our information technology systems.
The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. For the personal data from the input mask of the respective form and those sent by e-mail, this is the case when the respective conversation with the user has ended or the transfer of the article(s)/prescription(s) as well as the acceptance of the prescription has taken place on our part. The conversation is terminated when it can be inferred from the circumstances that the matter concerned has been conclusively clarified.The additional personal data collected during the submission process for the contact forms will be deleted at the latest after a period of seven days.The additional personal data collected during the submission process for the order reservation forms will be deleted at the latest after the contract has been processed.
The user has the possibility to revoke his consent to the processing of personal data at any time. If the user contacts us by e-mail, he or she can object to the storage of his or her personal data at any time. In such a case, the conversation cannot be continued.All personal data stored in the course of contacting us will be deleted in this case.
If personal data of yours is processed, you are a data subject within the meaning of the GDPR and you are entitled to the following rights vis-à-vis the controller:
You may request confirmation from the controller as to whether personal data concerning you are being processed by us. If there is such processing, you may request information from the controller about:
You have the right to request information on whether personal data concerning you are transferred to a third country or to an international organisation. In this context, you may request to be informed about the appropriate safeguards pursuant to Article 46 of the GDPR in connection with the transfer.This right of access may be limited to the extent that it is likely to make impossible or seriously prejudice the achievement of the research or statistical purposes and the limitation is necessary for the fulfilment of the research or statistical purposes.
You have a right of rectification and/or completion against the controller if the personal data processed concerning you is inaccurate or incomplete. The controller shall make the rectification without undue delay.Your right to rectification may be limited to the extent that it is likely to make impossible or seriously prejudice the achievement of the research or statistical purposes and the limitation is necessary for the fulfilment of the research or statistical purposes.
Under the following conditions, you may request the restriction of the processing of personal data concerning you: if you contest the accuracy of the personal data concerning you for a period enabling the controller to verify the accuracy of the personal data; the processing is unlawful and you object to the erasure of the personal data and request instead the restriction of the use of the personal data; the controller no longer needs the personal data for the purposes of the processing but you need them for the establishment, exercise or defence of legal claims; or if you object to the processing pursuant to Art. 21 (1) DSGVO and it is not yet clear whether the legitimate grounds of the controller outweigh your grounds. If the processing of personal data relating to you has been restricted, such data may - apart from being stored - only be processed with your consent or for the assertion, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or on grounds of an important public interest of the Union or a Member State. Where the restriction of processing has been restricted in accordance with the above conditions, you will be informed by the controller before the restriction is lifted.Your right to restriction of processing may be limited to the extent that it is likely to make impossible or seriously prejudice the achievement of the research or statistical purposes and the restriction is necessary for the fulfilment of the research or statistical purposes.
You may request the controller to erase the personal data concerning you without undue delay, and the controller is obliged to erase such data without undue delay, if one of the following grounds applies:
If the controller has made the personal data concerning you public and is obliged to erase it pursuant to Article 17(1) of the GDPR, the controller shall take reasonable steps, including technical measures, having regard to the available technology and the cost of implementation, to inform data controllers which process the personal data that you, as the data subject, have requested that they erase all links to, or copies or replications of, those personal data.
The right to erasure does not apply insofar as the processing is necessary
If you have asserted the right to rectification, erasure or restriction of processing against the controller, the controller is obliged to inform all recipients to whom the personal data concerning you have been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves a disproportionate effort.You have the right against the controller to be informed about these recipients.
The controller is obliged to inform all recipients to whom the personal data concerning you have been disclosed of this rectification or erasure of the data or restriction of processing.
You have the right to receive the personal data concerning you that you have provided to the controller in a structured, commonly used and machine-readable format. You also have the right to transfer this data to another controller without hindrance by the controller to whom the personal data was provided, providedthe processing is based on consent pursuant to Art. 6 para. 1 lit. a DSGVO or Art. 9 para. 2 lit. a DSGVO or on a contract pursuant to Art. In exercising this right, you also have the right to have the personal data concerning you transferred directly from one controller to another controller, insofar as this is technically feasible. The freedoms and rights of other persons must not be affected by this. The right to data portability does not apply to processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Article 6(1)(e) or (f) DSGVO; this also applies to profiling based on these provisions. The controller shall no longer process the personal data concerning you unless it can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the purpose of asserting, exercising or defending legal claims. If the personal data concerning you is processed for the purposes of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purposes of such marketing; this also applies to profiling insofar as it is related to such direct marketing. If you object to the processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes. You have the possibility, in connection with the use of information society services, notwithstanding Directive 2002/58/EC, to exercise your right to object by means of automated procedures using technical specifications.You also have the right to object, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out for scientific or historical research purposes or for statistical purposes pursuant to Article 89(1) of the GDPR. Your right to object may be limited to the extent that it is likely to render impossible or seriously impede the achievement of the research or statistical purposes and the limitation is necessary for the fulfilment of the research or statistical purposes.
You have the right to withdraw your declaration of consent under data protection law at any time. The revocation of the consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.
You have the right not to be subject to a decision based solely on automated processing - including profiling - which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision is necessary for the conclusion or performance of a contract between you and the controller, is permitted by Union or Member State law to which the controller is subject, and that law contains adequate measures to safeguard your rights and freedoms and legitimate interests, or is made with your explicit consent. However, these decisions must not be based on special categories of personal data pursuant to Article 9(1) of the GDPR, unless Article 9(2)(a) or (g) of the GDPR applies and appropriate measures have been taken to protect the rights and freedoms and your legitimate interests. With regard to the cases referred to in (1) and (3), the controller shall take reasonable steps to safeguard the rights and freedoms as well as your legitimate interests, including at least the right to obtain the intervention of a person on the part of the controller, to express his or her point of view and to contest the decision.
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, place of work or the place of the alleged infringement, if you consider that the processing of personal data relating to you infringes the GDPR.The supervisory authority to which the complaint has been lodged shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy under Article 78 of the GDPR.
The use of contact data published within the framework of the imprint obligation to send advertising and information material that has not been expressly requested is hereby objected to. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, for example by spam e-mails.As at: May 2018
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